Refund policy

Returns & Refund Policy

Due to hygiene reasons and the nature of our products, we do not accept returns or exchanges for change of mind.

We encourage you to review your order carefully before completing your purchase.

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Kindly include:

Once reviewed, we will arrange a replacement or refund where applicable.

Approved refunds will be processed back to your original payment method.

Please allow 5–10 business days for the refund to reflect, depending on your payment provider.

For orders placed via Afterpay, a 6% fee will be deducted from the refund amount to cover merchant processing fees.

We currently do not offer direct exchanges.
If your item is eligible, a refund will be issued and a new order can be placed.

If a return is approved, customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable shipping method, as Mivelle is not responsible for lost return parcels.

The following items are not eligible for return:

For any return or refund enquiries, please contact us at:
support@mivelle.com.au